# Support

**We are here to help you, and we are committed to creating a positive and fair working experience for all of our Scholars. Please choose the type of support you require below for more information:**

<details>

<summary>Project Support</summary>

If you have a question about a **project or a task**, please talk to your [**Project Manager**](/scholars/our-team.md#project-manager) via your iMerit-provided email, or over chat. You can find the messaging feature within the specific Tasks you are assigned to. \
\
**Your Project Manager will respond within 24 hours, Monday to Friday.**

</details>

<details>

<summary>Technical Support</summary>

We respond to technical support requests in priority order based on urgency and impact.\
\
**If you are having difficulty logging into your iMerit Google Account, or need your password to be reset before you can gain access:**\
Email <helpdesk@imerit.net>\
\
**If you have your iMerit-provided Google ID (@imeritconsultant.net)**

1. Log into our technical support site at <https://imerithelp.ivanticloud.com> with your provided Google ID.&#x20;
2. Choose <img src="/files/DyuN88MCMfXx3EELeILe" alt="" data-size="line">
3. In the form, provide as much detail as possible about your issue.
4. After you submit, our team may email you at your **@imeritconsultant.net** email account with follow-up questions, or may contact you via **Google Chat**.

**For support with Worksuite only:** Click the "Support" button at the bottom left of your screen on any page at <https://scholars.imerit.net> for help from the Worksuite team.

</details>

<details>

<summary>Anonymous Feedback, Grievance, Harassment and Whistleblower Reports</summary>

**Anonymous Feedback**\
To provide **anonymous feedback** on any aspect of applying for, or working for Scholars, please use our [Anonymous Feedback form](https://forms.gle/KEfui29CcMHnzShz7), which does not collect any personal information. Please note, we are unable to respond personally via this channel.

**Grievances, Harassment and Whistleblower Reports**\
A specific channel for confidential & protected disclosure of sexual harassment complaints is at <shpc@imerit.net>, which is the email center for all sexual harassment complaints.\
\
If you become aware of any other misconduct or harassment, please contact your Relationship Manager. In the event that this is not a suitable channel, please contact <scholars.hr@imerit.net>, or use any other reporting channel set out in our company’s ‘Whistleblower’ policy, [available here](https://imerit.net/privacy-policy/).&#x20;

</details>

<details>

<summary>All Other Support</summary>

For help with **general** **topics** that are not related to a specific project, or detailed technical inquiries, please contact your [**Relationship Manager** ](/scholars/our-team.md#relationship-manager)via our Worksuite platform's messaging feature. **Your Relationship Manager will respond within 48 hours, Monday to Friday.**

</details>

{% hint style="warning" %}
Please note - the "Support" link at the bottom left of your Worksuite screen at <https://scholars.imerit.net> is for **Worksuite support only**. This channel is monitored by a third party and is not for Project or other technical support.
{% endhint %}

<figure><img src="/files/AvmlCJfHnxoPmYPsl7tt" alt="" width="293"><figcaption><p>This link is for help with the Worksuite platform <strong>only</strong>.</p></figcaption></figure>


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