Support

Read on to find out how best to reach us.

We are here to help you, and we are committed to creating a positive and fair working experience for all of our Scholars. Please choose the type of support you require below for more information:

Project Support

If you have a question about a project or a task, please talk to your Project Manager via your iMerit-provided email, or over chat. You can find the messaging feature within the specific Tasks you are assigned to. Your Project Manager will respond within 24 hours, Monday to Friday.

Technical Support

We respond to technical support requests in priority order based on urgency and impact. If you are having difficulty logging into your iMerit Google Account, or need your password to be reset before you can gain access: Email [e-mail] If you have your iMerit-provided Google ID (@imeritconsultant.net)

1. Log into our technical support site at https://imerithelp.ivanticloud.com with your provided Google ID.

2. Choose

3. In the form, provide as much detail as possible about your issue.

4. After you submit, our team may email you at your @imeritconsultant.net email account with follow-up questions, or may contact you via Google Chat.

For support with Worksuite only: Click the "Support" button at the bottom left of your screen on any page at https://scholars.imerit.net for help from the Worksuite team.

Anonymous Feedback, Grievance, Harassment and Whistleblower Reports

Anonymous Feedback To provide anonymous feedback on any aspect of applying for, or working for Scholars, please use our Anonymous Feedback form, which does not collect any personal information. Please note, we are unable to respond personally via this channel.

Grievances, Harassment and Whistleblower Reports A specific channel for confidential & protected disclosure of sexual harassment complaints is at [e-mail], which is the email center for all sexual harassment complaints. If you become aware of any other misconduct or harassment, please contact your Relationship Manager. In the event that this is not a suitable channel, please contact [e-mail], or use any other reporting channel set out in our company’s ‘Whistleblower’ policy, available here.

All Other Support

For help with general topics that are not related to a specific project, or detailed technical inquiries, please contact your Relationship Manager via our Worksuite platform's messaging feature. Your Relationship Manager will respond within 48 hours, Monday to Friday.

Please note - the "Support" link at the bottom left of your Worksuite screen at https://scholars.imerit.net is for Worksuite support only. This channel is monitored by a third party and is not for Project or other technical support.

This link is for help with the Worksuite platform only.