Performance and Scholar Ratings

How we assess your performance on projects

About performance and ratings

To ensure transparency, fairness, and continuous growth, we use a structured rating rubric to evaluate your performance during projects. Ratings help us identify the best opportunities for you and support your professional development.

• Transparency: Clearly defined criteria help you understand expectations and how your contributions are evaluated.

• Growth and Development: Regular feedback allows you to identify strengths and areas to improve.

• Future Project Opportunities: Higher-rated Scholars receive priority consideration for new and advanced projects.

Please note - the information provided below is general guidance that applies broadly across most Scholars projects. However, each project is different, and your Project Manager will clearly communicate any specific performance requirements before you begin.

Who will rate your performance?

Your ratings come from multiple sources:

• Language or Domain Leads: Assess task-specific expertise and quality.

• Team or Project Leads: Evaluate overall contribution, behavior, and collaboration.

• Peers (in specific situations): Provide feedback on collaboration, teamwork, and communication.

Ratings are internal and confidential, but you can request direct feedback from your Project Manager about your performance within a specific aspect of the project at any time.

Understanding the general rating rubric

Your performance is rated on a scale of 1 to 5 in the following key categories.

1. Productivity

This criterion measures how well you meet our expected level of output, based on the task difficulty, task expectations, and measured against the normal productivity level of your peers.

Rating	Definition
1 – Unsatisfactory	Completes far fewer tasks than expected
2 – Needs Improvement	Often misses task completion targets
3 – Meets Expectations	Generally meets task completion expectations
4 – Exceeds Expectations	Regularly surpasses task completion targets
5 – Exceptional	Significantly exceeds task expectations consistently

2. Task Proficiency

Evaluates your understanding of guidelines and the quality of your work.

Rating	Description
1 – Unsatisfactory	Frequently misunderstands guidelines; work often unusable
2 – Needs Improvement	Limited guideline understanding; work often needs significant revision
3 – Meets Expectations	Adequate guideline understanding; work acceptable with minor revisions
4 – Exceeds Expectations	Strong guideline understanding; consistently high-quality work
5 – Exceptional	Exceptional understanding and mastery; outstanding work quality

3. Communication

Assesses your ability to communicate clearly, responsively, and proactively with your team.

Rating	Description
1 – Unsatisfactory	Rarely communicates; unclear or unresponsive
2 – Needs Improvement	Infrequent or unclear communication; slow responsiveness
3 – Meets Expectations	Regular and clear communication; generally responsive
4 – Exceeds Expectations	Proactive, clear communication; consistently responsive
5 – Exceptional	Exceptional communicator; anticipates needs, highly proactive

4. Availability

Reviews your reliability in meeting work schedules and deadlines.

Rating	Description
1 – Unsatisfactory	Frequently unavailable or absent without notice
2 – Needs Improvement	Inconsistent availability; occasionally misses deadlines without notice
3 – Meets Expectations	Generally available and meets schedule commitments
4 – Exceeds Expectations	Consistently reliable and available; frequently goes beyond required hours
5 – Exceptional	Highly reliable; demonstrates exceptional dedication and availability

5. Overall Behavior

Reflects your professionalism, adherence to guidelines, and overall teamwork.

Rating	Description
1 – Unsatisfactory	Frequent unprofessional behavior; lacks respect or cooperation
2 – Needs Improvement	Occasional lapses in professionalism or guideline adherence
3 – Meets Expectations	Professional behavior; consistently respectful and cooperative
4 – Exceeds Expectations	Exemplary professionalism; actively fosters a positive team environment
5 – Exceptional	Role model in professionalism; sets standards for collaboration and ethics

How your ratings are used

• Consistent ratings of 4 or 5 position you well for advanced roles, leadership responsibilities, and priority selection for upcoming high-value projects.

• Scholars averaging below 3.0 across multiple categories are typically not invited back to similar projects until improvements are demonstrated.

How the rating process works

Mid-project Check-in:

• Your leads will provide informal feedback if performance in any area requires improvement, allowing you time to adjust.

End-of-project Ratings:

• At project completion, your ratings from various evaluators are averaged to form a comprehensive performance profile.

• You can request specific feedback on any ratings category to support your growth.

Tips!

• Productivity: Keep track of your daily progress. Communicate proactively if encountering obstacles.

• Task Proficiency: Regularly review and clarify project guidelines; seek help through team forums and resources provided.

• Communication: Stay responsive and clear in your interactions; proactively update your team on your progress and concerns.

• Availability: Adhere to your committed schedule; notify leads promptly regarding any necessary absences or changes.

• Overall Behavior: Maintain professionalism, respect, confidentiality, and foster positive team interactions.

Your Feedback is Welcome!

We’re continuously refining our processes. Please let your Project Manager know if you have suggestions or feedback regarding this rubric.